Return Policy
Return Policy for La Lune Paris
Thank you for shopping at La Lune Paris! We hope you love your purchase. If for any reason you're not satisfied, we’re here to help.
Return Window
You have 14 days from the date of delivery to return your items. After 14 days, we will not be able to offer you a return or exchange.
Eligibility for Return
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Items on sale or clearance are not eligible for return or exchange.
How to Initiate a Return
- Contact us at info@laluneparis.com or call us at 640-206-7264 to start your return process.
- Please provide your order number, and we will guide you on the next steps.
Return Shipping Costs
- You will be responsible for paying the return shipping costs, except in the case of receiving damaged or incorrect items.
Refund Process
Once your return is received and inspected, we will notify you by email. If the return is approved, we will process your refund to the original method of payment within 7-10 business days.
Exchanges
We do not offer direct exchanges. If you would like a different size, color, or style, please return your item for a refund and place a new order.
For further inquiries, please feel free to reach out to us!
Thank you for choosing La Lune Paris!